Privacy Policy

This website is owned and operated by Advent Research Materials Ltd, Oakfield Industrial Estate, Eynsham, Oxfordshire, OX29 4JA, United Kingdom, registered in England (Company registration number: 2273165) and operates under the jurisdiction of the laws of England and Wales.

Contact for Data Protection information is info@advent-rm.com.

At Advent Research Materials we respect your privacy and this Privacy Policy outlines the information we may collect via the website and how we use it.

For the purposes of the Data Protection Act 1998, the data controller is Advent Research Materials Ltd of Oakfield Industrial Estate, Eynsham, Oxfordshire, OX29 4JA, United Kingdom.

We and this website comply to the GDPR (General Data Protection Regulation) effective from May 2018 and are committed to ensuring that your privacy is protected.

This privacy policy sets out how Advent Research Materials uses and protects any information that you give when you use this website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Collection of Your Personal Information

We may collect personal data about you (i.e. information which may identify you in some way, such as your name, address, organisation and other contact details such as telephone number(s), email address and passwords through this website when you voluntarily submit it. For example, when you register an account on the website to place an order with Us, subscribe to our Newsletter, request information or participate with other features of the website. If you do not want your personal information collected, please do not submit it.

If you have entered personal information via our online forms, you have opted in to be contacted by Advent Research Materials about our services. Advent Research Materials respects your right to privacy when you choose to share your personal information with us. We will never pass your information onto other organisations. You are always in control of how we contact you and what we send to you.

This information is only collected with your consent (e.g. if you have chosen to fill in a form online, subscribed to our Newsletter, registered an account or placed an order).

We may also collect information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;

Any information we gather will be stored securely and never shared with third party providers. You can opt out of receiving communications at any time.

If you contact us, we may keep a record of that correspondence.

When you provide information, this should be your own information. If you give us information about another person, you confirm you have their authorisation to act for them, and to consent to the processing and use of their personal data as described in the privacy policy, and to agree on their behalf, to the terms of use and privacy policy.

What information do we collect from you?

Username and password for login
Contact information including name, address, email address and telephone numbers for both delivery and invoicing purposes
Organisation details including name, department and VAT registration details
Order information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Use of your Personal Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To speed up the ordering process and help you find products you've ordered before
Internal record keeping
To improve our products and services
To respond to your questions and requests
To provide you with access to your personal account area on the website
To communicate with you about your activities on this website
To take payment and give refunds

We may periodically send informational emails about new products, special offers or other information relating to your order history which we think you may find interesting using the email address which you have provided.

Personal data - your rights

You have the right to withdraw your consent for us to use your personal data at any time, including unsubscribing from our mailing list, and your rights further extend to the following options:

Right of access - you can request confirmation of what information we hold about you providing you can prove you have lawful entitlement to view this data (proof of identity will be required).

Right to be forgotten - You can request to stop receiving communications from Advent Research Materials or further request any data we hold on you be deleted from our records. Upon verification of this request we will then remove all data bar any information we are legally required to retain.

Right of modification - If you believe any data we hold on you to be inaccurate then you have the right to request this data be modified to bring it up to date. You can also request, via your right of access, for us to provide you with the information we hold on you if you are unsure if your data is accurate.

Right to restrict processing - You have the right to request we stop processing your personal data if you believe your data is inaccurate or is being used illegitimately.

Marketing

We will not provide any of your personal information to any third parties, for marketing purposes, without your specific consent. At the point of collection of your information we will provide you with either an “opt-out” or “opt-in” mechanism depending on the circumstances of the data collection and use to which such data is to be put.

If you opt-in to receive further information from Advent Research Materials Ltd by email, for example by subscribing to a Newsletter, your personal information may be used by Advent Research Materials Ltd for marketing purposes. All email marketing communications will have instructions on how to unsubscribe from future email marketing communications.

We use link and image tracking within email newsletters and on the site to track which links are being opened and clicked on. This data is only used in aggregated form and cannot be used to identify individuals.

Google AdWords

This website may use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to Advent Research Materials’ website

Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

Online Payment

After you place an order on our website you will need to make payment for the goods you have ordered. In order to process your payment we use Stripe, a third party payment processor.

Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies.

You can access their privacy policy via the following link: https://stripe.com/gb/privacy

Transfer and storage of your information by Stripe

Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of their privacy policy entitled Transfers of your information outside the European Economic Area.

Storage of Your Personal Data

All information supplied to us is stored on our own secure servers or those of our data processing partners. This data is stored in the UK in compliance with the provisions of the Data Protection Act 1988.

Where we have given you, or where you have chosen a password which enables you to access part of our site, you are responsible for keeping this password confidential. You should not share a password with anyone.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to;

The Data Protection Compliance Manager
Advent Research Materials Lt
Oakfield Industrial Estate
Eynsham
Oxford
England
OX29 4JA

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd April 2018